LUMCO

Return & Refund Policy

Effective Date: June 10, 2026

At Lumco, your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

 

We accept returns within 30 days of delivery. To be eligible for a return:

•       The item must be unused and in its original condition

•       The item must be in its original packaging

•       You must have proof of purchase (order confirmation email)

 

Non-Returnable Items

•       Items marked as final sale

•       Items damaged due to misuse or improper handling

 

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

•       If approved, your refund will be processed to your original payment method within 5–10 business days

•       Shipping costs are non-refundable

•       If you received a damaged or defective item, we will offer a full refund or free replacement — no return shipping required

 

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:

•       Your order number

•       A photo of the item and packaging

 

We will make it right at no cost to you.

 

Email us at support.lumco@gmail.com with:

•       Your full name

•       Order number

•       Reason for return

•       Photo (if damaged or defective)

 

We respond within 1–2 business days.

 

We do not offer direct exchanges. If you need a different item, return the original and place a new order.

 

If you haven’t received your refund after 10 business days:

1.    Check your bank account again

2.    Contact your credit card company — processing times vary

3.    If still unresolved, email us at support.lumco@gmail.com

 

You are responsible for return shipping costs unless the item is damaged or defective. We recommend using a trackable shipping method — Lumco is not responsible for lost return packages.